CUSTOMER SATISFACTION SURVEY

Alabama Department of Forensic Sciences Customer Satisfaction Survey

In an effort to continue providing the highest quality of service to the agencies we serve, our department is asking for your input. This feedback will be used to evaluate the quality of our services and effectiveness of our employees.

General Information

First Name

Last Name

Agency Name

ADFS Laboratory Name

E-Mail

Date of Your Visit

Customer Satisfaction Survey Questions

Instructions: For each statement, indicate your level of agreement by selecting the corresponding drop box listing.

1. The evidence intake staff was courteous and effectively handled any questions with regards to evidence submission procedures.

2. The laboratory staff conducted themselves in a professional manner and effectively handled any discipline specific questions.

3. Requests for additional information, case status, or similar inquiries were responded to promptly.

4. The turnaround time for examinations was adequate for the needs of my agency/department.

5. The laboratory reports are comprehensive and easy to understand.

6. Overall, the laboratory provides quality services and is responsive to the needs and concerns of my agency/department.

Additional Comments:

Positive or negative experiences you have had with our laboratory services and/or staff.

Are you a robot?